Orders
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Where’s my order?
Your confirmation email links to an order status page. When it ships, you’ll also get an email with tracking.
What does “printed to order” mean?
Your piece doesn’t exist until you buy it. Then Printful prints it, which takes 2 to 5 business days, and ships it to you.
Can I change my size or address?
Email hello@unshy.ai with your order number as soon as you can. If it hasn’t gone to print yet, we can change it.
Can I cancel my order?
Yes, until it goes to print. Email hello@unshy.ai fast and we’ll cancel it and refund you in full. After that it’s printed for you and final sale, but misprints, defects and damage are always covered.
I didn’t get a confirmation email.
Check spam and promotions first. Still nothing? Email hello@unshy.ai with the name and email you used at checkout.
Tracking says delivered, but it isn’t here.
Check with neighbors and around the door, and give it a day, since carriers sometimes scan early. Still missing? Email hello@unshy.ai and we’ll open a claim with the carrier.
Will you spam me?
No. You get order updates, and marketing email only if you sign up for it, like the drop waitlist.
Anything else? Ask me below, or jump to another topic.